I’m totally fed up with BT. First off they miss-sold me a business line (which they admit to doing and apologised) then charge me 24 months of business broadband and telephone services (over £300). In which many calls later they agreed were incorrect. However they didn’t null the amount in the account, and sent my account to a debt collection agency.
Each time I call Its a 40 minute call. Each time they tell me its all sorted and resolved, and still I get threatening letters about court action.. blah blah blah.
I’ve spoken to customer complaints, customer services, billing enquires all say the same thing, “all sorted Mr Hart”, then 1 week later, after I think its all put to bed, another threatening letter.
I’ll keep this posted.
UPDATE:
BT just text’d me this morning, and they have cancelled my account, even though I receive a bill two days ago for £230 and change. I contacted BT business and confirmed the account is zero.